Centre
Chesterfield Hydrotherapy Referral Centre Ltd
Promoting physical well-being for your pets
Chesterfield
Hydrotherapy
for small animals
Terms
Terms & Conditions ~ Please Read Carefully
  1. Whilst every care is taken of the pet undergoing treatment and in the maintenance of the water and equipment, all pets receive hydrotherapy treatment entirely at their owner's risk.
  2. All treatment courses, including those to be part of an insurance claim, must be paid for in advance. Individual sessions must be paid for on the day of treatment. Block booking payments and offers are non-refundable.
  3. If you need to cancel or change your appointment, we require a minimum of 24 hours' notice otherwise you will have to pay for your missed session.
  4. Pets cannot be treated without the prior authorisation of their Veterinary Surgeon.
  5. Pets with infectious or contagious conditions OR who have been in contact with infectious or contagious diseases, such as PARVOVIRUS, ear, eye, skin infections, gastric upset, kennel cough etc will not be treated. Owners are advised to cancel appointments with at least 24 hours' notice, until the condition is clear. Normal cancellation conditions will apply.
  6. Bitches in season will not be able to attend sessions until their season has finished.
  7. We will require sight of the vaccination certificate prior to commencement of session. Pets can be swum without up to date vaccinations, however a separate disclaimer will require signing. Such treatments are provided at the owners own risk,.
  8. Please wear sensible clothing & shoes; ensuring that you don't mind getting wet … your pet will take great pleasure in shaking all over you after his/her dip in the pool/treadmill!
  9. Owners are requested not to feed their pet for at least 3 hours before attending an appointment and to ensure that the pet has been to the toilet before arriving.  A charge of £150.00 will be made for animals that defecate in the pool or treadmill (as we may have to close the facility to remove it and disinfect). We also advise not to feed for at least 2 hours after swimming.
  10. Do not stop any medication unless advised by your vet, even if you see an improvement in your pet's mobility.
  11. When not being treated, all animals must be kept under control and must always be on a lead or in a carrier.
  12. It is the owner's responsibility to poop scoop after their pet whilst on our premises and in the car park and surrounding area.
  13. Chesterfield Hydrotherapy Referral Centre cannot be held responsible for any loss or injury to any person or pet, howsoever caused, whilst on our premises or in the car park.
  14. Chesterfield Hydrotherapy Referral Centre cannot be held responsible for any loss or damage to vehicles or personal property, howsoever caused, whilst on our premises or in the car park.
  15. We reserve the right to use any video footage or photographic stills taken during sessions.
  16. Please do not leave pets in your car in hot weather - even warm weather can be dangerous to pets. You can bring them into the centre on a lead or in a carrier and under control.
  17. We reserve the right to muzzle any animal that shows aggression during the session. We reserve the right to refuse to treat animals that are aggressive towards us during the session. It is the owner's responsibility to keep their animals under control in such circumstances & will be held liable for any damage or injury caused.
  18. We reserve the right to cancel any appointments after incidents such as defecating in the pool/treadmill or situations beyond our control (a power-cut for example) purely for Health & Safety reasons to prevent risking the health of any animal/owner. For this reason, please make sure that we have a mobile contact number. No compensation will be paid in such circumstances as it will only be done for reasons beyond our control. However, we will endeavour to re-schedule your cancelled appointment.
  19. We reserve the right to refuse the treatment of any animal aggressive beyond control or whose owner is rude;/ abusive to our staff.
Chesterfield Hydrotherapy Referral Centre Ltd, Foxwood Close, Foxwood Industrial Estate, Chesterfield S41 9RB
Hydrotherapy for cats and dogs in Chesterfield, Barlow, Baslow, Brimington, Clay Cross, Dronfield, Staveley, Unstone, Wingerworth, North East Derbyshire, South Sheffield Chesterfield K9 Dog & Small Animal Hydrotherapy Referral Centre Derbyshire Sheffield
Tel: 07875 901320, Email: info@chesterfieldhydrotherapy.co.uk